IRCTC ticket reservations rules: The Indian Railway Catering and Tourism Corporation (IRCTC) has revised its rules for booking train tickets online. The Indian Railways, world’s fourth largest railway network, has brought in changes in an effort to aid travellers. Now, tickets can be booked up to 120 days in advance, an Aadhaar-verified user can book 12 tickets every month and passengers can now claim refunds if the train fails to depart within three hours of the scheduled departure.
Now, online ticket booking has been made time sensitive. This means, 25 seconds has been allotted to fill up passenger details. Further, the minimum input time for Captcha on passenger details page and payment page is 5 seconds.
Here are 10 IRCTC rules to remember while making reservations:
1. A passenger can book online tickets 120 days in advance, excluding the date of journey. Six tickets can be booked monthly from one user ID, and 12 if the user is Aadhaar-verified. A maximum of two tickets can be booked from one ID during 8-10 am.
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2. Tatkal tickets can be booked a day before travel, starting 10 am for AC coaches and 11 am for sleeper class.
3. From a single user ID, only two Tatkal tickets can be booked in opening Tatkal from 10:00 am to 12:00 noon.
4. In case of Tatkal bookings, a maximum of six berths/seats can be booked at a time for a specified journey between any two stations served by the train subject to distance restrictions in force.
5. Only one Tatkal ticket can be booked in a single session (except return journey).
6. Single page or quick book services are not available between 8 am and 12 noon. One user can have only one log-in session at a time. Captcha is available at login, passenger detail and payment web pages.
7. Agents are allowed to book tickets between 8 am and 8.30 am, 10 am and 10.30 am and, 11 am and 11.30 am. Authorised travel agents cannot book tatkal tickets during the first 30 minutes after online reservation opens. This is to prevent them from booking several tickets in a short span, and give passengers time to book tickets for themselves.
8. Online ticket booking has been made time sensitive. The standard time to fill up passenger details is 25 seconds. The minimum input time for Captcha on passenger details page and payment page is 5 seconds.
9. For payment through net-banking, subscribers of all banks will now have to verify themselves with a one-time password (OTP).
10. Passengers can now claim refunds:
* if the train doesn’t depart within three hours of the scheduled departure.
* if the train’s route has been diverted and he/she doesn’t want to travel on that route.
* if a passenger has been shifted to a lower class than what the ticket was booked for provided he/she doesn’t want to travel in the changed class. But, if a passenger is willing to travel in the lower class, he/she will be paid back the difference.
If you are holding a confirmed reservation ticket and for some reasons you cannot travel or have a change in plans, you can transfer it to another person or your family member. Here is a guideline released by the Indian Railways, world’s fourth largest railway network, to avail this facility:
# “Chief Reservation Supervisor of important stations are authorised by Railway Administration to permit the change of name of a passenger having a seat or berth reserved in his name,” says a statement released by the Indian railways.
# If the passenger is a government servant, proceeding on duty, he/she can make written request 24 hours before the scheduled departure of trains. The name on the ticket will be changed to another person’s name for whom the ticket transfer is sought.
# A passenger can also transfer his confirmed ticket to another member of his family, meaning, father, mother, brother, sister, son, daughter, husband and wife. He/she just needs to make a request in writing 24 hours before the scheduled departure of the train.
# Another condition applies where the passengers are students of a recognised educational institute. In such a case, the head of the institution can make a written request 48 hours before the scheduled departure. The reservation made in the name of any student can be transferred to any other student of the same institute.
# If the passengers are members of a marriage party, then any person deemed to be head of the group can make a written request 48 hours before the scheduled departure of the train. The reservation made in the name of any member of the marriage party can be transferred to any other person, in this way.
# The facility can also be availed by a group of cadets of National Cadet Corps who have confirmed reservation ticket/tickets but need to transfer it/them to any other cadet. Any officer, who is head of such a group, can make a written request 24 hours before the train’s departure.
Indian Railways has further said that such request will be granted only once. However, in case of students, marriage party and NCC cadets, such request for change in excess of 10 per cent of the total strength of group shall not be granted.
Source: indianexpress
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